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What scenario would create Two duplicate Knowledge articles with same number?

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barbclark
Mega Expert

‎01-20-2016 10:09 AM

I have a user who some how has created two draft Knowledge articles with the same number.       In what scenario could this happen?    

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barbclark
Mega Expert
In response to Shahed Shah1

‎01-21-2016 05:58 AM

I have already deleted the duplicate , so I don't think an incident is necessary and we cannot reproduce.           This has only happened once so far as I know.      


I appreciate all of the responses.       I am going to keep an eye on this.


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Gale Anshelm
Mega Contributor

‎03-16-2020 02:13 PM

We have now had the duplicate article - same number - publish to our Service Portal, 3 times. There are multiple drafts as well. Attributes:

1. author/owner field changes frequently

2. published by future date

3. multiple versions

4. content was created in Word and copy and pasted into article

I have some ideas I am going to try this week.

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