Hello,On the portal, when a customer want to chat with a support agent, agents are requested one at a time until the chat is accepted.I would like to notify every agents at the same time when an interaction is requested.I've not found where to custom...
Hii, I have been developing ServiceNow projects and was using JSON.parse and stringify. But I am not exactly sure when to use them and what is the difference between them. Can anyone please brief me about it.
Hi team, Is export and import of topic flows are possible? Thanks and Regards Luthfa u
Hi team, Is export and import of topic flows are possible? If yes, we would be able to upload a topic flow in some other instance right? Thanks and Regards Luthfa u
Hello, I just tried creating a custom UI action for my custom table extended from task table following the documentations. https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/list-administration/task/t_OverrideOr...
Hi all, I have an issue when logging into PDI, I cannot see the global icon to pick up the application or update set as below. I'm trying to use Preferences to open it but not work. Could someone know how to activate this icon or turn it on? Thank yo...
I am using toggle scripting for a description field of a catalog task and am trying to add a new line between my text. Below is my code and the dashes (--------------) are where I need to add a line break for the text to be on a new line. var domai...
Hi, whenever i upload any image in background image of service portal , it get blurred. How to upload clear image in that. Thanks in advance.
Hi Everyone,I had a requirement to create number of catalog tasks in my workflow dynamically.When I say dynamically, I mean number of tasks to be created was determined number of values in a list collector variable of the catalog item.Obviously, one ...
Scenario:User A is deactivated, but part of Group ABC which is having ITIL or Approver role.Does user A still consume license and it cost money or not?
Hello, We're experiencing issue with one of flow action step, where we're receiving following error "An identifier or literal is invalid". The strange thing is that this error only occurs in our production instance, not in dev and test instances( the...
Hi,all I would like to create a UI action to place a confirm box on table[u_test].The content is confirmation of saving the record. If Yes, the record is saved, and if No, it is treated as canceled and returns to the record form.Would you please give...
Hello,I created a custom choice column "Subcategory" to Change Request[change_request] Table and added this and "Category" column to Standard Change template so as to select subcategories on "Change Request values" variable in the "Propose a New Stan...
Hi Expert, I want to make the field in list view un editable based on the condition. Please advise how I can achieve? will it be done through only ACL.?Please advise. Below are the 3 user cases UC1GIVEN THAT, I AM an XXX userWHEN I open a list of SCT...
Dear community, we have ~ 80 service catalog items with 80 workflows that run several times per houre.If a workflow aborts (script error, task error, etc.) we want to receive a notification, because someone has to investigate then.I read in the docum...
