What scenario would create Two duplicate Knowledge articles with same number?

[barbclark]

I have a user who some how has created two draft Knowledge articles with the same number.       In what scenario could this happen?    

[Shahed Shah1]

That script could work. Just a note that this will need to be updated for the kb_knowledge table.

Nevertheless, this feels more like a workaround than an actual solution. In the newer UI's, the double-clicking should be prevented as an overlay will appear on the form and form bar as soon as the user clicks on a UI Action. If this is the case (where a user double-clicked) then this would definitely need to be investigated.

[Shahed Shah1]

Barbara,

I have raised an Incident with ServiceNow Technical Support to investigate this issue with you.

Kind regards

Shahid

[barbclark · Accepted solution]

I have already deleted the duplicate , so I don't think an incident is necessary and we cannot reproduce.           This has only happened once so far as I know.      

I appreciate all of the responses.       I am going to keep an eye on this.

[Shahed Shah1]

That's perfectly understandable, Barbara. If you run into this issue again you can follow up on the INT and we will dig into it.

[hanaphouse]

I had the same issue on our instance too. Deleting the duplicate KB number is a quick fix. It would be nice if there is a prevention solution.