What steps should be taken when decommissioning a server?

jcoady
Kilo Contributor

‎07-08-2016 11:09 AM

Obviously change it to Non-Operational and Retired but what other information should be cleared out, if any?   Should Decommission be added to the name of the device?

I would like to know what others are doing for their process.

Thanks,   Juli

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jimnicholson
Giga Guru

‎07-08-2016 11:40 AM

What we are doing is retiring the server, and then excluding the IP from the discovery schedule.   It's kind of a maintenance nightmare , but at the same time, it makes sure that we are not getting dinged for this asset in our discovery licensing.   As I understand it, ServiceNow says if the device is in a discovery schedule, and is in the cmdb, it counts as a license.   I didn't see anywhere in there where it indicated that a "retired" server didn't count as "in the cmdb", but better safe than sorry I guess.   Probably overkill, but until I can get a 100% straight answer on the licensing, we will continue to do that.


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