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‎12-17-2024 01:04 AM
Im trying to report on RITM's however I am not sure what table I would select to report on these
Solved! Go to Solution.
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‎12-17-2024 01:10 AM
Hi @joshmorris
sc_req_item
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-17-2024 01:10 AM
Hi @joshmorris
sc_req_item
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-17-2024 01:12 AM
Hello @joshmorris
By reporting on the sc_req_item table, you can get a detailed view of the individual request items and their statuses.
"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"
Thank You
Juhi Poddar
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‎12-17-2024 01:13 AM
Hi @joshmorris,
To report on RITMs (Requested Item), you need to use the sc_req_item table in ServiceNow. This is the table where all RITMs are stored.
When creating your report:
- Go to Reports in ServiceNow.
- Select sc_req_item as the table.
- You can then filter by fields such as Request Number (RITM Number), State, Assignment Group, Assigned To, or any other relevant field.
If you need to include data from the parent Requests (REQs) or associated Tasks (SCTASKs), you can reference related tables:
- Requests (REQ): sc_request table
- Catalog Tasks (SCTASK): sc_task table
Let me know if you need step-by-step guidance or help creating a specific report!
for in depth tutorials you can watch my free full training course about ServiceNow Fundamentals.