When we add DL in Group Email emails are send ignored

VIKASM535239375
Kilo Sage

3 weeks ago

When we add DL in Group Email emails are send ignored.

 

Also Individual Emails are being stopped ?Why?

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

3 weeks ago

Please check this field:

  • Include members in the group record.

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Dr. Atul G. - Learn N Grow Together
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Tanushree Maiti
Tera Sage

3 weeks ago

Hi @VIKASM535239375 

 

As @Dr Atul G- LNG  said, if you mark the checkbox Include member in the group record, your issue will be fixed.

 

For Root cause :

Refer :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790932

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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