Where is the "Or take support from a Live Agent available." coming from?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2023 03:20 PM
This is driving me nuts.
With Virtual Agent Lite, in the Greeting. topic, the Send Topic Picker block is using the below code to fetch and display "Or take support from a Live Agent available." with the topic picker in the chatbot (image below). Where is the getTopicSelectionMessage getting the text? It's not in the UI Messages table (as far as I can see). Is it defined someplace else? I can replace it with a static text instead of the retrieved message, but I'd rather not modify the topic.
var greetingMessage = vaSystem.getTopicSelectionMessage();
vaSystem.sendTopicPickerControl(greetingMessage);
Thanks,
Ben
0 REPLIES 0