Who "owns" the CMDB in your organization?

[Teri Bobst]

I would like feedback from the Community on who (person or group) owns the CMDB. Is the ownership broken out into Classes or is the CMDB centrally owned and managed?

Thanks in advance!

Teri

[Uncle Rob]

I don't htink its possible to own that amount of data.  The best places I've seen have had configuration process manager who works between the change manager, service owners, and discover dev & servicenow admin (because nobody discovers 100% of their CMDB).

The real question is who has political power to wield the stick if players aren't obeying change management practices.  Usually that's the Change Manager, and they're almost always a de-fanged tiger.

[Teri Bobst]

Thanks for the info! In your experience have you known of any organizations that have combined the Configuration Management role with the IT Asset Manager role?

Just for context, my organization is around 8,000 employees located across the Unites States.

[Michael Ritchie]

I will let others chime in, but when I worked for a very large financial institution, the CMDB didn't have a single owner.  There was a single CMDB process owner who was responsible for defining a unified process across the CMDB as well as a CMDB Product Owner who was responsible for taking the process requirements and defining tool requirements - this could be the same person but that company had 20k IT employees.

But the ownership of the CI's were the people who own/manage them.  Windows team owned the windows server CI's as an exaple.  They are best at maintaining the data versus engaging someone else to manage them on their behalf.  In ServiceNow you can define ACLs to allow just the Support Group or Owned By person to update them as example.

[Teri Bobst]

Hey Michael, 

Thanks for the info! Same question for you -

In your experience have you known of any organizations that have combined the Configuration Management role with the IT Asset Manager role?

Just for context, my organization is around 8,000 employees located across the Unites States.