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11-28-2022 01:36 PM
I am trying to activate com.snc.knowledge_advanced.installer plugin, to have the article version and template features. I have tested this in one instance without issue. When I try to activate it in another instance the dependencies are different. Now it will not let me activate without the com.glide.localization_framework pluggin, translation features I don't want. I have confirmed in the first instance com.snc.knowledge_advanced.installer is active and the article version and template features function, and the com.glide.localization_framework plugin is inactive.
Is there a way to install and ignore plugin decencies? Why can I do this in one instance and not the other?
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11-29-2022 07:10 PM
I think this warrants opening up a support case with ServiceNow.
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12-05-2022 11:19 AM
Update for anyone else running into this problem:
We just activated the plugin through the 'automation store' on the Now Support page. The unwanted plugin dependency was not activated, and the plugin I wanted activated successfully.
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11-28-2022 01:56 PM
That seems strange. Can you post a screenshot of what you see when you go to install Knowledge Management Advanced Installer (com.snc.knowledge_advanced.installer)?
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11-29-2022 03:33 PM
First instance, com.snc.knowledge_advanced is active
And com.glide.localization_framework is inactive:
On the second instance, when I try to install com.snc.knowledge_advanced this is what I see:
It won't proceed without the com.glide.localization_framework
I've tried this in both dev and production instances, and in a private dev instance in Rome and Tokyo. Sometimes it's required, sometimes it's not.
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11-29-2022 07:10 PM
I think this warrants opening up a support case with ServiceNow.
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12-05-2022 11:19 AM
Update for anyone else running into this problem:
We just activated the plugin through the 'automation store' on the Now Support page. The unwanted plugin dependency was not activated, and the plugin I wanted activated successfully.