Why do article views seem to reset annually?

[shannont]

I have found that the article views shown in the article view vs the view count shown in reporting do not match.   It seems the article view meta data does not show cumulative views but resets it annually.   I believe views should be cumulative.   Please confirm and also if this can be changed to show cumulative vs. annual?

[ajbarnes]

Hi Shannon Tanner,

The view count is controlled by this system property: glide.knowman.view_age.days (default 30).

From the property notes: Number of days (integer, default 30) used when summing article views. Views older than this are not considered when sorting articles based on view count. 0 means consider all views.

So, you can set it to 0 and get what you are looking for!

-Andrew Barnes

[arlett]

Hi Andrew,

I just tried this and set glide.knowman.view_age.days=0 however it didn't have any effect.
The view count has not been updated and still only shows the number of recent views. 
We are on Orlando. I did a cache flush as well. Is there anything else I need to do?

Thanks,
Arlett

[arlett]

I found the answer to my question in the ServiceNow Docs:

Note: If you edit this property, run the Count Knowledge Use scheduled job to see the changes immediately. By default, the Count Knowledge Use scheduled job runs daily and updates the view counts on the knowledge articles. To view the scheduled job, navigate to System Scheduler > Scheduled Jobs > Scheduled Jobs.

[shannont]

Just circling back to this as I did find the detail some time back but failed to update.  I found this information in the Knowledge Properties area: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeProperties.html