How to set default filter for relationships under Configuration Item
Hi,Can anyone suggest; how How to set default filter for relationships under Configuration Item?
Forum Posts
Resolved! Edit Widget Instance
On our portal when someone checks their incident it goes into the ticket form and there is a widget instance calls sessions that displays some data. I need to add a field to this and cannot figureout where to make this change. Any help would be a...
Resolved! How to Set Default knowledge base properties ?
Hi All,In my environment i created two knowledge bases i.e 1. known error knowledge base 2. Incident knowledge baseI updated default knowledge base for Known error via this properties ...glide.knowman.task_kbknown error knowledge base working fine ...
Resolved! In Performance Analytics - why does Show Live Data not update the widget?
I'm looking at the OOB "Number of open incidents" indicator that is used by quite a few widgets. This has the checkbox "Show real-time score" checked.However, when I go to the OOB PA dashboards, it's not showing me anything for today (see screen shot...
Resolved! acl vs business rule
For security reasons, what is best to be used ? Shall i use acl to restrict the access or buisness rul?pros and cons... or when to use what... sorry i am new, forgive me if i have not used right terms here...
Generate a file in Orchestration, put on MID server
I generate a formatted file from a script in Orchestration and need to put it on the MID server. We are attempting to create a file from our ServiceNow instance using attributes from an Incident which will trigger the workflow, placing the generated...
How to call a sub-workflow from within a workflow
Hi: I'm creating a service catalog to assign assignment groups to a user. I want to have the main workflow call a sub-workflow that will update the user record with one assignment group each time. So the main workflow will have the user record and al...
Add User to Group (AD Orchestration Activity) - Not working
Hi Everyone, I'm having an issue adding multiple group memberships to a users AD account via the OOTB Orchestration activity "Add User to Group" for Active Directory. Here is the failure message in the workflow: In the workflow above, you can see t...
Resolved! Application Field
can anyone tell me about application field(sys_scope)?? i want know what they applied for application field to make readonly?? I checked data policy,ui policy,client script,and acl but nothing is applied?? anyone help me??
How to change the HTML that g_form.showFieldMsg generates in the DOM
We are interested in changing the way error and info messages are displayed on catalog items. We use g_form.showFieldMsg on many of our forms, and would like to find a way to change the HTML this function inserts into the DOM. We would like to ha...
Resolved! Order Guide Wait for condition script assistance
Hi Everyone, I am hoping someone can assist in a solution that pauses requested items from moving forward after begin, until other RITMs are completed (in the event that the request has a RITM for create a new user). Any creative and simple ideas t...
Resolved! What is the purpose of "Approval Column" and "Approval Journal Column" in Approval activity?
Hi talentsDo you know what is the purpose of "Approval Column" and "Approval Journal Column" in Approval activity? There is an explanation in the wiki, but I'm not sure what is it used for? Thanks,
Solarwinds Integration - Incident Detail missing fields
Installed Solarwinds Alert Integration in SNOW. https://support.solarwinds.com/Success_Center/Orion_Platform/Knowledgebase_Articles/How_to_Integrate_ServiceNow_with_the_Orion_Platform_-_Video In the above url, #5 looks different for us. I don't see a...
Syncing Manager from Azure AD
We have Azure AD and have provisioned ServiceNow through the Azure portal. We're in the middle of syncing all our attributes into ServiceNow (so syncing is working), but we can't find a way to import any user's manager, it doesn't seem to be an att...
Use of "Underscore" within the Knowledge Form Meta field
1. Does using the underscore character ( _ ) make a difference when entering search terms in the Meta field on the knowledge form?For example does: reset_SAP_password provide a different search relevancy score as compared to simply en...
