Clone Roles
Hello, I need to clone admin role to get the exact cloned_role with the same caracteristics of admin role. Have you any ideas please ? Thank you.
Forum Posts
Resolved! How do i switch from mobile view to desktop view in London build?
Hi, While exploring the platform i tried to change from desktop view to mobile view but now I am not able to switch back to desktop view. How can i switch from mobile view to desktop view (on desktop)? Can someone please assist? Regards, Alok
Resolved! Is there way (public API preferably) to fetch list of CI's related to application service (like "List CIs" link behavior on business service display page)?
Business service display page has a link with caption "List CIs". This link when clicked returns related CI list. I want to fetch such list using API or Script. But I couldn't find any public API for the same. I also tried to write script but it retu...
Chat Alerts and Increasing Sound ....
Hi,Can anyone advise as to how I can increase the sound or notification more visible to the Service Desk. Staff can potentially be waiting for more than 8 minutes for a response becuase Service Desk operations are not aware that there is someone ...
Resolved! How to stop other business rules if the first business rule is aborted
Hi Comunity, I have a set of business rules and I had given setAboartAction for the first one. This BR is aborting the user in submitting the incident. But the problem is that remaining business rules are also running even after AboartAction happens ...
"Call Back Information" tab and SNow Callback Reminder emails
Hello. I am a newcomer to both ServiceNow and this community forum. (I hope that I am posting my issue in the right community and I apologize in advance if it's the wrong one.) A user had entered a call back date and time under the "Call Back Inform...
Resolved! Two Modules of type List of Records for same table, how do I get them to display different list view, say default_view and processed_view?
I have two Modules of type List of Records for the same table. Module one, let say Open, shows the list view for the default_list. Module two, lets say Processed, show the list view for processed_view. How can I accomplish this without the user ch...
Resolved! What does this mean? "Could not find a record in sp_rectangle_menu_item for column sp_rectangle_menu_item referenced in this update"
Hi all, I have found an issue in our instance when adding a menu item to the out of the box SP Header Menu. Am I doing it correctly? The item is a simple menu URL with "sp" and the name is Service Portal Home. Merely a menu item to take you back ...
Resolved! Is there a simple way to purge cmdb_ci_computer?
Does anyone have a shortcut/quick and easy way to purge a table in CMDB? I am trying to purge cmdb_ci_computer (in a non-Production instance) and it is hitting a timeout if I do it from the front-end. I have tried: - Deleting all records in the table...
Resolved! How to I change the font size of Form Section Captions
Can anyone help me change the font size of Form Section Captions? I have gone into System UI > Form Annotation Types and increased the font size of some of the Section Separator's. The problem is that the Section Separator text is larger than the S...
Display catalog variables on task form
There are a lot of questions regarding workflow and variables but none that seem to answer my question. I am using a workflow to create a task from a Requested Item. This is a facilities task. I am trying to pass the variables completed on the f...
Resolved! Change RITM's short description dynamically to users request.
Hi, I'm looking for the possibility to change the short description of RITM's once the user requests specific items. I was looking at options for the workflow, but the workflow I'm using only allows to change the Catalog tasks. In another topic it sh...
Resolved! Users unable to access knowledge articles
I am trying to configure the Knowledge (out of the box one) so that any active user can read articles. The problem that I am experiencing is that while any active user can see the article, they are not able to view/access it. It always displays the m...
Resolved! How to change sort order of Categories in Knowledge V3?
I am creating Categories in a Knowledge V3 KB, running under Geneva.Not only can I not find how to change the sort order of the Category entries, I can't even figure out what order they're appearing in - it's not alphabetical, and it's also not the o...
Can I integrated third party chat bot with servicenow chat window
Hi All, We have a third party chat bot and we need to integrate it with servicenow. Below is the problem statement. We have a table "live_message" in ServiceNow which we can expose via REST API and make it available for third party. This t...
