We have an 'Impact' field on our Incident form that defaults to 'Moderate' for all submitted tickets. How can I override this value for tickets that are submitted with a Category of 'Network'? We would like tickets with this category to be 'High' p...
I currently have a select box variable with no actual "choices" defined. On the catalog item (submission) form, a catalog client script dynamically adds options when the page loads. Once the form is submitted, the database stores the selected text va...
Dear all, I am learning nfrom scratch the Service now platform as I am totaly new for it. I come to a point about workflow process for exemple in an order processing task. At one point of the Self pack fundamental training a chapter is explaining Wor...
Hi, thereI have an URL in an 'Annotation' on a form, which opens another web site in a new window/tab. I wish to append a parameter to the URL so that it opens the target web site with a string in a search field on that site automatically. Here below...
Hello everyone, the constellation I am trying to make working is the following: - I have a UI Action in the backend UI say to report time worked on INC - in the GlideModal of the UI Action I open the SP page in the iFrame - I need to close the Glide...
We have an issue were INC are created for every replied to email, and is creating multiple tickets for the same issue. Our clients do not send emails strictly to ServiceNow but its redirected from a ServiceDesk Email account on Exchange. Our clie...
I am trying to set up Test Management. According to the documentation, only the role of tm_tester or tm_test_manager is required. However, users with these roles cannot see or do any updates to test plans or cases unless they also have the ITIL r...
Hi, I have a reference field (Reporting code) in my custom table(Relocation) which is visible in admin role. When I am impersonating it to other user, the field is invisible. I have attached the screen-shot of the field for reference. Can someone ple...
I have a rule to archive CI's on the hardware table. Then I have a related list to archive the serial numbers related list if the CI is archived based on the criteria. It is not working. The CI is archived but the serial number is not. Ev...
Hello, I need to clone admin role to get the exact cloned_role with the same caracteristics of admin role. Have you any ideas please ? Thank you.
Hi, While exploring the platform i tried to change from desktop view to mobile view but now I am not able to switch back to desktop view. How can i switch from mobile view to desktop view (on desktop)? Can someone please assist? Regards, Alok
Business service display page has a link with caption "List CIs". This link when clicked returns related CI list. I want to fetch such list using API or Script. But I couldn't find any public API for the same. I also tried to write script but it retu...
Hi,Can anyone advise as to how I can increase the sound or notification more visible to the Service Desk. Staff can potentially be waiting for more than 8 minutes for a response becuase Service Desk operations are not aware that there is someone ...
Hi Comunity, I have a set of business rules and I had given setAboartAction for the first one. This BR is aborting the user in submitting the incident. But the problem is that remaining business rules are also running even after AboartAction happens ...
Hello. I am a newcomer to both ServiceNow and this community forum. (I hope that I am posting my issue in the right community and I apologize in advance if it's the wrong one.) A user had entered a call back date and time under the "Call Back Inform...
