Why I can not choose field in template?

Long Duong
Kilo Sage

Hi everyone,

I have one table which is extended from cmdb_ci. This table has 54 fields.

Now, When I impersonate to a user A who  can wrtie 50 fields. This user wants to create a template, unfortuately, he can not do this. The fields in the template drop down are empty.

find_real_file.png

Otherwise, when I impersonate to user B who can write 4 fields rest. This user wants to create a template. In this case, he can choose those 4 fields in the template drop down.

find_real_file.png

I just investigated *.* ACL with save as template operation, I understood that only user who can write fileds, can create template for those field.

find_real_file.png

So, the question is: "Why the user A who can write 50 fields, but can not create template for those field?".

Please help me clear it! Thank you so much!

4 REPLIES 4

Harish KM
Kilo Patron
Kilo Patron

Hi refer the HI link below about the same

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684435

Regards
Harish

Adding to this since the KB does not explicitly mention that you have to create two ACLs:

1) A table ACL 

MichaelCulhan1_0-1753909128705.png

2) A field ACL, either * or a specific field

MichaelCulhan1_1-1753909193587.png

 

 

Sagar Pagar
Tera Patron

Hi,

It is due to ACL. You have to create an ACL - save as template for your table. After that all 54 fields will be available in template.

Refer supportive kb share by Harish.

 

Thanks,
Sagar Pagar

The world works with ServiceNow

Hi Sagar, Thank you for your reply,
But actually, according to ACL *.* save as template, if the users have write access, they can create the template for these field. In my case, the user A can not, user B can create.

Can you explain it for me please? Thank you so much!