Why I can not choose field in template?

[Long Duong]

Hi everyone,

I have one table which is extended from cmdb_ci. This table has 54 fields.

Now, When I impersonate to a user A who  can wrtie 50 fields. This user wants to create a template, unfortuately, he can not do this. The fields in the template drop down are empty.

Otherwise, when I impersonate to user B who can write 4 fields rest. This user wants to create a template. In this case, he can choose those 4 fields in the template drop down.

I just investigated *.* ACL with save as template operation, I understood that only user who can write fileds, can create template for those field.

So, the question is: "Why the user A who can write 50 fields, but can not create template for those field?".

Please help me clear it! Thank you so much!

[Harish KM]

Hi refer the HI link below about the same

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684435

[Michael Culhan1]

Adding to this since the KB does not explicitly mention that you have to create two ACLs:

1) A table ACL 

2) A field ACL, either * or a specific field

[Sagar Pagar]

Hi,

It is due to ACL. You have to create an ACL - save as template for your table. After that all 54 fields will be available in template.

Refer supportive kb share by Harish.

Thanks,
Sagar Pagar

[Long Duong]

Hi Sagar, Thank you for your reply,
But actually, according to ACL *.* save as template, if the users have write access, they can create the template for these field. In my case, the user A can not, user B can create.

Can you explain it for me please? Thank you so much!