Why is my database view for sys_journal_field and incident only showing one record?

Mitch Moses
Giga Expert

It is showing the right amount of records it should from checking the sys_journal_field table with the same conditions, but they aren't showing up?

 

Here's the question where I got it working, but it's not displaying the data correctly. I am an admin.

https://community.servicenow.com/community?id=community_question&sys_id=6163e57edbdf3340f7fca851ca96...

 

find_real_file.png

1 ACCEPTED SOLUTION

I made a new view and used left join on incident instead of sys_journal and it worked. Also, I didn't pick out any of the fields inside of the tables. Hope this helps someone 🙂

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4 REPLIES 4

Brandon Barret1
Mega Sage

Are there any javascript errors coming up in the browser console? Do you have the ITIL role also, by any chance? Not sure if this may be of any use:

https://community.servicenow.com/community?id=community_question&sys_id=a7e383e5dbd8dbc01dcaf3231f96...

 

It's so weird because it shows 1 record and if I go to anymore of them then it doesn't show any. 

find_real_file.png

 

find_real_file.png

 

If I keep going, then it won't show any more records, but if i filter out the record. It will show new ones. 

find_real_file.png

 

Or if I filter all of the records it will show me a new one on top

find_real_file.png

 

 

 

 

 

 

 

 

I made a new view and used left join on incident instead of sys_journal and it worked. Also, I didn't pick out any of the fields inside of the tables. Hope this helps someone 🙂

Joel Lignier
Giga Contributor

I've just encountered this same issue but with different tables in the join. Things started working correctly when I removed all the 'View Fields' from all the tables.