Good Afternoon, I am looking to see if SN can be a solution for a more streamlined process that we use. When we find small enhancements or things that we want to fix within ServiceNow, we currently use an excel spreadsheet with who that job is assign...
Hi All, How to set ITIL homepage as a default to all ITIL users ? I tried with the below mentioned possible ways >I have Changed the order value of the page to -100 - even though its not working. >I have changed the value of System property (glide.lo...
Hi, I want to move my record producer created in service catalog to service portal for better ui or how to create record producer in service portal
Hello, I need to give role to some users to just view workflow , not create workflow or publish it. This role exist ? Thank you
Hello Community. I activated the attachment index on a table and created a search source for the same table so I could search for it on the service portal. The search is working as expected, but I want the attachment to show on the result page just l...
We are planning to use contextual search and the option to attach knowledge articles to incidents.I have configured the attach button to 'embed link to article' but I'm wondering if it is possible to include a standard message when using the 'Attach'...
Hi,What would you say is the best practice for setting up a knowledge base?How many knowledge bases and what to call them,How many categories and what to call them.I'm wondering.
Hi Everyone, I have a requirement as to clean the records in the table 'cert_audit_result', firstly I couldn't even access the records in the table as it is containing many records. Even the instance goes down while typing the audit results table. An...
Our customers on different instances are asking how many licences? 1. Purchased 2. Used How can I find this information in ServiceNow for each instance? (One is London - one is Istanbul) I assume the answer to purchased is to ask our ServiceNow rep...
Happy New Year Everyone. I was able to amend a roll up calculation in PPM with Financials and then have a client script perform a calculation to convert hours to days but I'm stuck with a similar financial requirement. Everything is OOTB in our Proje...
If a customer posts a question to the knowledge base is it possible to remove it? I am using Service Portal Designer for our customer community. I need to be able to remove any inappropriate content. Thanks, Lisa
Hi, While creating new table, what is difference between Label field and Name field..? Please find screenshot below, Thanks, Vinay
Hey everyone,right now I'm trying to display a message on the Itil service now homepage based on the value of a field value on an incident form. I've done some research and so far haven't come up with much. Would anyone be able to point me in the rig...
In service portal widgets, i am seeing some widgets are using "var c = this;" and some widgets are not using in controller part of widget.Please let me know use of this code (var c = this;) particular.
what is the difference between scheduled jobs vs scheduled script execution
