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Resolved! Edit Widget Instance

On our portal when someone checks their incident it goes into the ticket form and there is a widget instance calls sessions that displays some data.  I need to add a field to this and cannot figureout where to make this change.   Any help would be a...

AndyB5000 by Mega Guru
  • 1418 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to Set Default knowledge base properties ?

Hi All,In my environment i created two knowledge bases i.e 1. known error knowledge base 2. Incident knowledge baseI updated default knowledge base for Known error via this properties   ...glide.knowman.task_kbknown error knowledge base working fine ...

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kesava by Kilo Contributor
  • 5488 Views
  • 16 replies
  • 2 helpfuls

Resolved! acl vs business rule

For security reasons, what is best to be used ? Shall i use acl to restrict the access or buisness rul?pros and cons... or when to use what... sorry i am new, forgive me if i have not used right terms here...

Generate a file in Orchestration, put on MID server

I generate a formatted file from a script in Orchestration and need to put it on the MID server.  We are attempting to create a file from our ServiceNow instance using attributes from an Incident which will trigger the workflow, placing the generated...

natep by Kilo Contributor
  • 1760 Views
  • 6 replies
  • 2 helpfuls

How to call a sub-workflow from within a workflow

Hi: I'm creating a service catalog to assign assignment groups to a user. I want to have the main workflow call a sub-workflow that will update the user record with one assignment group each time. So the main workflow will have the user record and al...

ritaaudi by Tera Contributor
  • 10563 Views
  • 15 replies
  • 7 helpfuls

Resolved! Application Field

can anyone tell me about application field(sys_scope)?? i want know what they applied for application field to make readonly?? I checked data policy,ui policy,client script,and acl but nothing is applied?? anyone help me??

p t1 by Kilo Sage
  • 1248 Views
  • 1 replies
  • 1 helpfuls

Resolved! Order Guide Wait for condition script assistance

Hi Everyone, I am hoping someone can assist in a solution that pauses requested items from moving forward after begin, until other RITMs are completed (in the event that the request has a RITM for create a new user).   Any creative and simple ideas t...

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Eric Dohr by Giga Contributor
  • 2359 Views
  • 4 replies
  • 1 helpfuls