Priority on Request
Has anyone added a priority field on request? Some of the IT groups would like to be able to place a priority on request coming in through ServiceNow. Please let me know how you set it up to work the best for your company.
Forum Posts
Best Browser
What browser is Service Now most compatable with? and Why? I am on Aspen currently.
Related CI Hierarchy
In the Configuration Item form, one of the sections is the Relationships formatter, where the upstream and downstream CIs are displayed based on the selected depth level and flat or hierarchical view. This means that whenever this is displayed, thi...
Software installations (SAM) or Software Installed when not using discovery
Hello every one,What's the best practice to define software installed on a computer when you are not using the discovery. I understand that when you activate the SAM plugin, the cmdb_software_instance table is not used anymore and the new table cmd...
Create Incident ticket using URL
Hello,Would like to know if it's possible to create incident ticket using url e.g.https ://xxxxxxx.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true .....and with some basic manda...
Resolved! Is it possible to have an instance free, for personal purposes, without any commercial restrictions?
Hi,I was wondering if there was a SNC free instance (like TESTING purposes) for personal experiments.It is not important if it expires within a few days/weeks, but that is useful for a short time (not like the demo live which resets everything every ...
Best practices for managing Knowledge Feedback requests
Though there is a lot of potential, there's not a lot of muscle to the Knowledge Management module straight out of the box. What have you done to enhance knowledge management - workflows added, configuration options turned on, etc.Thanks!Stephanie Li...
Searches results and 'weights'
I have looked at several portions of this WIKI for this answer and not found anything that specifically addresses my question. Usually that means that what I want is not possible, but I will ask anyway.When performing searches (Knowledge Searches in ...
Resolved! Requested For location
I have custom requested for field (Column name: u_request_user) on our task forms and i have created another custom field for location (Column name: u_requested_for_location).On task forms, am trying to set the field to load, when a task is created. ...
Wiki vs HTML Editor
About 2 years ago (before I took over the KB), my director made the decision to move off of the HTML Editor and convert the entire KB to Wiki. Given some big initiatives I want to implement in the next year, I'm starting to think that moving back t...
Resolved! OnChange Loop
I have a need to adjust the value of a field after a user edits it.I wont go into the specifics as its not relevant.My problem is that as soon as I try to adjust the field,. I create an infinite loop.This should be such an easy problem to fix on a re...
Best Practices/Tips for Updating Service Catalog
We have been using ServiceNow for about a year and a half. We have request, incident and change. I'm wanting to revamp the service catalog (request) and update it to become more standard. When it was originally setup almost everything was set up with...
Resolved! Roles to maintain ServiceNow
We are in the process of implementing ServiceNow and I was wondering what types of roles you have in your organization to maintain the applications. For example, I will play the admin role who will do all of the maintenance. There is a business a...
Relate Knowledge Article to another
Hi, Is thir a way to relate one Knowledge Article to another? We have created a tab called "Related Knowledge Articles" which have the Edit and New buttons in the Related list. When I select the "New" from Article "X" it creates an Article "Y" and...
How "kb_category" table is associated with "kb_knowledge_base" table
We're currently working on a servicenow project involving customization of a category and subcategory field on "kb_knowledge" table to store data instead of using the OOB category field(OOB category field is required not visible when select the speci...
