Hello everyone!I am curious your thoughts on using the Fulfillment Group on Catalog Items. At my previous job I used a Catalog Item's Fulfillment Group as the group who ultimately was responsible of the RITM generated. How I passed this along fro...
Hello - This may be a simple question but not finding answer on wiki - is there an easy way to make a text field Read Only on the form without a UI policy? so just add a default value to text field and set read only on the variable. I am using an ord...
Guys,do you know how to make a reference to a CSS file in UI page? I tried several options with <link type="text/css" href="..., but with no success. I want to upload CSS file to SN instance and 'link' it to UI page.- Andrew
how to download servicenow to test installtion at home? I am being directed as a Linux SA to install and manage ServiceNow.
Hi,I have gone thru the below link to know about Table REST API of ServiceNow:https://express.servicenow.com/support/documentation/r_TableAPIGETRecordMethod/My requirement is to obtain all the record from Alert table using Table REST API i.e. 'GET /a...
Is there a recommended size for the icons and pictures that we can associate with catalog items?Thanks,Todd
Is there a way to change the display order of Categories and Items in the Service Catalog? Categories always seems to be on the top. Can Items be moved to the top?Thanks!
Hi All,If we are using help text for showing more information about the field, we need to click the more information to show the help text written for that. Is there any way to show that help text visible(no need to click on the more information) by ...
One of our support team would like to consume data from Service Now CMDB. Just curious to know as what are all the available options to extract data from CMDB.
Hi,How do I open a non catalog Service Request?For ex - If a user calls and asks " Can you show me how to use Power point" , the Service Desk should be able to open a request.Thanks
Hi All,I have two Date/Time field in service catalog form.1. start date/time 2.End date/timeI want to set start date as current date and time. I have achieved this using javascript:gs.nowDateTime(); for end date/time field , I want the value ...
Hello all,I'm trying to add a button on our Change Request form to enable users to attach files easily. I've searched around the forums and found a lot of answers pertaining to doing this on the Service Catalog or on the Record Producer... but nothin...
Is there any way to get/set the cart requested_for (which shows when checking out) from within a catalog client script? Would like to be able change the requested for while in the process of ordering (probably using a variable), and have that person'...
We recently changed or system to that is someone marks a task as closed incomplete it would make the RITM Closed Incomplete. I am now running into an issues the below scenario.With one request we have multiple tasks being created and going to a joi...
We'd like to enable searching from the Knowledge Base from our main webpage for our organization yet are unable to connect to the service-now sight. Anyone have this issue and found a work around? I'd appreciate any help or guidance.Thanks