ver. Vancouver
Recently cloned and upgraded my sub-prod instances to to Vancouver. Noticed that on my Case form I now see this:
The field Affected End User is related to sys_user. In the MFA properties, Multi-factor Authentication > Properties : Enable Multi-factor authentication = false;
Checking the sys_user table, all Enable Multi-factor Authentication fields are set to false.
I noticed that in my Prod instance, Multi-factor Authentication > User Multi-factor Setup has about 50 entries (a very small number) compared to what's in our sys_user table, but I've never seen this popup in Prod.
What's going on here?
**UPDATE**
Ok, figured out the issue.
On our Case form we have a reference field labeled Affected End User that is a reference to sys_user.
The configured Attributes ended with:
- ref_contributions=show_phone_customer_service;ref_ac_columns=name;email;sys_id
The semi-colon after ( ref_contributions=show_phone_customer_service; ) should have been a comma ( , )
After replacing the semi-colon, the Verify Identity popup, is no longer visible.
A semi-colon caused this issue.
