Work notes and work notes journal not showing on impersonated user's view?

[patricklatella]

I have created a scoped app that has 2 tables extended from task.   each table has the OOTB work notes field.   When I built the fields on the table I can see everything fine.   However when I impersonate one of the user's who I've assigned the custom app's role to, I cannot see the work notes field on either table.   I also cannot see the entry box on one of the tables for the OOTB   "comments" field.

why would this be happening?

thanks!

[Pradeep Sharma · Accepted solution]

Hello Patrick,

I think ACL is restricting the access to the user. Can you please create ACL against the field and check once.

Using Access Control Rules - ServiceNow Wiki

[sachin_namjoshi]

Hi

Please check which roles are applied on ACLs for work notes field.

Regards,

Sachin

[patricklatella]

thanks guys...so OK if I want the user's who have the role for this custom app to be able to CRUD on the work notes field I need to create 4 ACLs needed to grant that access...correct?

when I go to create the "read" access ACL, I enter the name of the table in my custom app.   My application is set because my scope is set to that app as well.

I then set the field.   And I then set the role needed.   Here's my screen:

then when I go to submit I see this...any concerns I should know of?

or this is good to go?