I've added a question to a survey that requires an attachment to be uploaded.When I submit the completed survey I can find the answers to all the questions in the [asmt_metric_result] table but I can't find the file which was attached to the survey.I...
hi! We are looking to report on KBA view count categorized by certain user-input duration (i.e., we want to know the KBA view for KBA-123 within week 1 of October 2024 -- this is just an example). We know how to report on view count but so far cannot...
How do i connect to HP's API through ServiceNow to pull in asset warranty data.
Afternoon! I am lookign for some assistance with a record based issue. Whenever a record is selected from the demand list view, it opens the same demand record. This is regardless of the record number selected from the list. It is always the same de...
Modal windows is some times a nice feature to display data, but I always feel that the modal windows are too small to be user friendly... 1. Installing a new application via plugins... Just a tiny tiny modal windows and a massive scroll. 2. Advan...
Hello,I have a customer requirement to implement a custom application where end assessments will be shared with over 3000 users. Their responses will then need to be calculated to identify any gaps and findings. I'm not sure what the best solution is...
HelloI would like to know how I can trigger a Azure Logic App with an incoming Ticket by Service-Now.Is that possible? Or need I to run the Azure Logic App every 5 min. by searching new requests in the Service Now? SCENARIOWe want to have an AZURE Lo...
sla timer start after 3 days of working days and exclude sat and sun...i want to start the sla when short_description is sla timer and sla start after 3 working days.for example:-> if today is friday then sla will start on wednesday(it will not calcu...
Hi all, I have created one custom application (similar to service request) in this, I have created one workflow but it should run only when its triggered from business rule, it should not run when the ticket is created or updated in the custom applic...
In the Script Include KBKnowledge, I have copied and pasted the canRead: function(knowledgeGR) function from KBKnowledgeSNC because it seemed to be the function where I was finding the problem. Indeed, when I commented out various parts of the functi...
Hello all, Is there an out of box approach in ServiceNow to adding the last date of certification and the name of the certifier to a CI record? Thank you, Adam
Hi All, Looking for more of a discussion around best practice rather than a concrete question. I am working on a customer instance and I notice that they have a mix of integrations in their own scope and in global scope. I have to confess that in the...
Hello. I've been able to add a step, assignment group, to Service Catalog Wizard so that administrator can create template with this new field from there. The goal is to let the case manager to create a form from template, and choose which group this...
Hello,I'm new to ACL scripting and have been asked to create an ACL, which I did for read access, for a new table. the user asked for two conditions: 1. Read access to all records where current user matches "u_requester", or "u_watch_list"2. Write ac...
Hi All, I have a catalog item for which we have enabled 2 fields as editable on the sc_req_item table for a specific group of users.Now the requirement is to be able to edit these fields from the list layout as well.I created a new view and created t...
