Effective Dated Records
How do you create/manage effective dated custom tables in SNow? For example, I have a tutor table to track availability.Tutor Table:Tutor-Name Effective-Date Effective-Status DaysTutor-1 01/01/2024 Active MondayTutor-1 ...
Forum Posts
Unable to configure notifications to show on my workspace notification bell icon
We are trying to configure to display notifications for the workspace in the bell icon in the top right corner. However, in the configuration and when selecting the workspace, the intended workspace is not listed. Is that a workspace configuration ...
Stonebranch job scheduler integration to create Incidents
Does anyone have experience/examples of integrating Stonebranch UAC to create incidents in ServiceNow? I am new admin and struggling with getting the Basic User credentials as I don't know if I have to give that user an ITIL license to make it work? ...
Parallel approvals in flow designer
How can we do parallel approvals in the flow designer? I have tried using "do the following in the parallel" but it doesn't work.
Embedding a viewable pdf in a knowledge article
We want to be to present the content of a pdf in the knowledge base article. We put in the iframe source code to present the pdf. It works in draft mode. When we submit the article, it loses one line of iframe code: the src line with the url address ...
While setting up credentials for Micorsoft graph spoke getting error.
When I click get OAuth token getting the error like below.
Populate assign to based on activity team
I have to override the reference qualifier of 'assigned to' for one of the child table of task. The assigned to should show only active users that are part of assignment group selected . How to achieve this?
Resolved! Custom Choice List is throwing error
Hi, we are having table pm_project, in which as per requested we have added a new Choice "On Hold",But now it is throwing error, we tried to change the value of these but none of this workedWe have gone through this KB Article https://support.service...
where can we configure the Error message when clicking the move attachments button
where can we configure the Error message when clicking the move attachments button on agent workspace. Please assist me on this. @Community Alums @Ankur Bawiskar
Digital Signature in ServiceNow Portal for a CSM Module
I am looking for a Digital signature functionality in ServiceNow Portal widget. Here is the requirement 1) User will login to ServiceNow. Landed in portal page2) Select some products to buy3) Before clicking on proceed to checkout / payment button (T...
Workflow Catalog Tasks
Use case:- Create 4 catalog tasks whenever a new record is entered in sc_req_item table. The Task 2 will only be created if state of Task 1 is set to Closed Complete and so on for other tasks. But Task 4 must be created with Short Description 'Checkb...
Resolved! How to return the value in script include and add that in the reference qualifier in the table
Hi All,I have written the below code. Output is coming correctly. How should I return the sys_id so that it should visible in the reference qualifier field.getProduct: function() { var accounts = current.account; var platform = curre...
Scripted Metrics do not run unless there is another duration metric for the same field
Hello, in my PDI I created a script based Metric Definition to calculate a value instead of a duration.This metric definition was not executed and did not create metric instances upon changes to the field in the change request record. It started to w...
Resolved! Should users be able to change their approvals?
It feels like users should not be able to change their approval status after approving or rejecting something, am I missing something? It appears like an ITIL user would be able to just toggle their approval back and forth all day if they wanted. Sur...
Instance Data Replication
Hello Community,Unable to subscribe with Producer URL. Provide producer replication set information manually. Producer replication set information can be found in Replication Setup Instructions on the producer instance. All fields, including name, ne...