Submit button from knowledge feedback on portal is gone
The "submit" button on our KB articals, knowledge feedback is gone so users cant submit feedback:i have tried to looke for it but not found anything.
Forum Posts
how to make some fields read only and some fields editable based on assignment group on SC Task
We have created one catalog item named " Off-boarding" in our dev environment, whenever a request is ordered 7 catalog tasks are created automatically and assigned to different assignment groups as configured in the workflow.Our requirement is variab...
Resolved! Adding section headings via TinyMCE
Hi all,I'm looking for a way to provide Knowledge Base users with a quick and easy mechanism for adding section headings (e.g. h2, h3, h4 tags) in order to structure an article's text. A button in the TinyMCE toolbar would be far preferable to asking...
To generate excel attachment of list of records assigned to 'Requested for' person
Hi Team, I need to attach excel file on submission of the RITM . This excel file is list of records assigned to user in 'requested for' variable. Please suggest any ideas on this. Thanks
UI page to display record details
I'm working on a requirement to create a UI page that takes catalog item as input and display info of catalog item from Maintain item table. Also a way to call this UI page from Catalog item itself, so UI page should take catalog item id as input whe...
Servicenow HR Agent Workspace under LIST- Assigned to me Not working
Service now "HR Agent Workspace under" LIST - Assigned to me Not working as excepted. Example: 1. Please check below snap ,HR Number -HRC0001160 it is working on "open-unassigned" still this case is not assigned to anyone working ...
Add a radio button to a form (not a catalog page)
I can't believe this is as hard as I seem to be making it, but all I want to do is add a radio button with three choices to my form. I notice that there is no such control out of the box even if radio buttons are HTML 101. I have read about turning o...
News Articles Ai Search in virtual agent
Hi all, We have a requirement as below: When AI search is triggered in VA, it will fetch HR cases, KBs and News articles as per the requiement. KBs and HR cases are working as expected. For News articles, the search results are coming up but when the...
Assigned to not populating
We have a functionality which pulls assigned to based on assignment group. I could see a advanced reference qualifier written on assigned to(task table) and a business rule below. but, its not working and extend table 'u_business_map' but is working ...
Starting a Sidebar Chat Programmatically in UI Builder
Hi,I'm trying to create a button within an alert notification that mimics the "Discuss" button on the Interaction page in the CSM workspace. Basically when an alert pops up, and if users click on the action button within the alert, it should open up ...
Resolved! How to pull variables dynamically from the Create Catalog Task action in Flow Designer?
We're trying to reduce the need to create bespoke Flows for each catalog item we create, however we're struggling with the fact that 99% of our fulfillers work out of an SCTASK rather than a RITM, and as such there is always an ask that variables for...
How to install AWS Service Management Connector in dev account
I have obtained a dev account to do some testing around AWS integration. However, I am unable to see the AWS Service Management Connector in Application Manager within my dev environment. Is it possible to obtain it? Thanks!
Voice and Instant Message notifications configured in ServiceNow
Please help: I would like to receive instant message and or voicemail notification when a customer adds comment to an incident. I have added a channel for Voice to my Notification, then added my office phone (not a cell phone) and tested it. Well, I...
Anyone else having problems getting MFA to work?
I just enabled the Integration - MFA plugin and made sure the property Enable Multifactor Authentication was checked. I then went to a user and added the Enable Multifactor Authentication field to the User form and checked it. However, when trying ...
ITSM catalog clean up
Hi All,I have been using ServiceNow system for ITSM for several years now. Almost all the catalog in ITSM has been customized as per the business requirements over the years. Now, we have recently procured GenAI and it does provide the correct inform...
