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07-09-2018 10:23 AM
When impersonating user on a developer instance, the drop down list will show the user Name & User ID. However, in my company instance, it's only showing the user Name.
I could not figure out why it's doing this. All UI pages, macros & script includes related to impersonation is out of the box.
Normal impersonation ...
What I'm seeing ...
*Note:
Not all users have User ID. Some of users in the list above does though.
Any input is appreciated. It's a minor nuisance that I'd rather not open a HI ticket for.
Thanks in advance.
Solved! Go to Solution.
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User Experience and Design
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08-30-2018 07:42 AM
I gave up and finally created a HI incident. The solution is so simple, but you wouldn't think to do so.
It's a known issue in Jakarta & Kingston. KB0693438 : Impersonation dialog doesn't show User ID values
Basically, in your User table list, make sure the Mobile view contains both Name & User ID field. That's it.

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07-09-2018 10:40 AM
By default system uses name to impersonate. But if you want to use some other column like user_id or email all you need to do is:
Open Dictionary Under System Definition from left navigation bar.
Search for table = sys_user
Column label = User id
Check Display checkbox in this dictionary record:
Refresh your instance and you should be able to search with user id now.
If the reply was informational, please like, mark as helpful or mark as correct!
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07-09-2018 10:59 AM
I've compared the User table display value between the instances. They are the same i.e. not set. Therefore, the result should be the same but it's not.
Please be careful when recommending someone to change the display value of any tables, especially the data source table. It will affect the entire instance, and not just impersonation in my case.

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07-09-2018 11:06 AM
Same SN version?
My PDI is Kingston and my company's instance is Kingston as well.
Both show me username/userID, OOB.
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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07-09-2018 11:17 AM
My developer instance is Jakarta Patch 9, but the affected instances are Jakarta Patch 8b.