Workflow is not triggering

Tejaswini9
Tera Expert

Hello Guys,

I am working on service catalog implementation, i have created a simple workflow but it is not triggering at all( i have validated and published it but no luck) and i have checked in active context and it doesnot appear in active context at all  i am not where i am going wrong

can anyone guide what could be the error and this is the first time i am creating the workflow, It is created on sc_eq_item table and in the request table the stage is shown as 

find_real_file.png

find_real_file.pngfind_real_file.png

can anyone guide me what would be the error in my case and why it is not triggered at all.

 

Thanks and Regards,

Teju

1 ACCEPTED SOLUTION

Hi,

can you check this workflow is being checked out

If not then

go to wf_workflow_version.list and search for the workflow that you are missing. Check if it's there. It might be unpublished.
publish it

If not then load this xml to wf_workflow_version table via import xml

Refer below article also for help in case you want to load that workflow manually

OOB Service Catalog Request Workflows Missing

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

8 REPLIES 8

Hello Ankur,

 

As per your suggestion i have created another workflow on Request table to set the approval to approved so that my workflow on requested item will trigger.

 

Thanks for the update.

You can use the links shared to load the OOB Request workflow

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

May I know what this XML contains? Once I imported it, the workflow is triggering as expected. 

Hi Tejaswini,

Refer steps below

reference: Service Catalog Item Request and Service Catalog Request OOB workflows are missing

  1. Go to Plugins list
  2. Search for the "Workflow Authoring Tools" plugin
  3. Click on "Load demo data" under the related list
  4. Clear cache and re-login the instance after to verify

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader