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ā10-07-2020 10:16 PM
Hello Guys,
I am working on service catalog implementation, i have created a simple workflow but it is not triggering at all( i have validated and published it but no luck) and i have checked in active context and it doesnot appear in active context at all i am not where i am going wrong
can anyone guide what could be the error and this is the first time i am creating the workflow, It is created on sc_eq_item table and in the request table the stage is shown as
can anyone guide me what would be the error in my case and why it is not triggered at all.
Thanks and Regards,
Teju
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ā10-07-2020 11:22 PM
Hi,
can you check this workflow is being checked out
If not then
go to wf_workflow_version.list and search for the workflow that you are missing. Check if it's there. It might be unpublished.
publish it
If not then load this xml to wf_workflow_version table via import xml
Refer below article also for help in case you want to load that workflow manually
OOB Service Catalog Request Workflows Missing
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā10-08-2020 02:03 AM
Hello Ankur,
As per your suggestion i have created another workflow on Request table to set the approval to approved so that my workflow on requested item will trigger.
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ā10-08-2020 02:11 AM
Thanks for the update.
You can use the links shared to load the OOB Request workflow
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā10-07-2022 05:27 AM
May I know what this XML contains? Once I imported it, the workflow is triggering as expected.
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ā10-07-2020 11:27 PM
Hi Tejaswini,
Refer steps below
reference: Service Catalog Item Request and Service Catalog Request OOB workflows are missing
- Go to Plugins list
- Search for the "Workflow Authoring Tools" plugin
- Click on "Load demo data" under the related list
- Clear cache and re-login the instance after to verify
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader