Workflow stuck in activity "Timer"

[simonezini]

Hi,

I need a help with Workflow Activity. I've set up a Catalog Item that recalls a Workflow. At the beginning of it, I've set up a timer, but instead of waiting X seconds, it stops and activity remains in running state.

I've already tried with other Workflows and different timers, even recreating the timer, but it does not work.

- Tried to Nudge Workflow Context, no results;

- Tried to run a Scheduled Jobs to re-schedule Workflow or trigger it, nothing happens;

- Tried to delete transaction in User Adminstration > All Active Transactions, but I was not able to delete it.

Could please someone help me solving this issue?

Thanks in advance

[simonezini · Accepted solution]

RESOLVED:

After speaking with suppport engineer, the problem was resolved by restarting the instance.

Here the possible cause that Support has told me:

"The instance is in "Paused" state which inactivated the worker threads which resulted in an error in the timer or scheduled job."

Regards,

Simone

[ashwryadj]

Hi @simonezini , 

Can you also tell how to check the state of instance  ? where does it show that instance is paused ? 

Thank you in advance.

[simonezini]

Hi @ashwryadj ,

I had to open a ticket to support to know that.

I'm not aware of any method to know if instance is paused or not

Regards

Simone