Workflow - Wait for condition

[Dizy M]

Hi! Need help in workflow(sc_request)  wait for condition activity...

I have this workflow and we just need to create a "Wait for condition" ,so that if the answer is true, it will create task (another workflow activity)

The script seems fine to me but this didnt work(tried to check it many times), it didn't go to the next Workflow activity (Create Task)...

  Appreciate any help

var req = current.sys_id;
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('request', req);
ritm.query();

while (ritm.next()) {
    var optMtom = new GlideRecord('sc_item_option_mtom');
    optMtom.addQuery('request_item', ritm.sys_id);
    optMtom.query();

    while (optMtom.next()) {
        var opt = new GlideRecord('sc_item_option');
        if (opt.get(optMtom.sc_item_option)) { //dependent item from optMtom
            if (opt.item_option_new.name == 'return_item' && opt.value != '') {
                answer = true;
                break;
            }
        }

    }

[Chaitanya ILCR]

Hi @Dizy M ,

this works if the return_item is already set on the RITM 

if you are expecting this to work with variable value update on the RITM it might not work

there has to be some update on the Request table for wait for condition reevaluate

answer =false;
var req = current.sys_id;
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('request', req);
ritm.query();

while (ritm.next()) {
    if (ritm.variables.return_item) {
        answer = true;
        break;
    }
}

you can put this in the wait for condition script 

and also when the value is filled in the variable try updating the request record

you need to come up with some solution like a BR or a flow something which would update the request record as soon as the value on the variable changes so the wait for condition reevaluates on the workflow

hope this make sense

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@Dizy M 

Did you create a custom workflow on sc_request table?

OOTB there is already 1 on sc_request and you should not touch workflow on sc_request table

what's your business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dizy M]

Hi @Ankur Bawiskar - It's a custom workflow for sc_request.

We have this variable ("return_item") in our Catalog item. When the user creates a request and if the variable is not empty it should create a task . But if the user creates a request and the variable is "EMPTY" , it should not create a task , we have to wait until the user put a value in the variable and this will create task.

[Ankur Bawiskar]

@Dizy M 

why are you having custom workflow on sc_request? You should always use the OOTB one which I shared above.

Not a good practice.

Also you need to create a task which I believe is catalog task then you should either use Flow Designer with "Service Catalog" trigger for your Catalog item

OR

You can use workflow editor

If you are using flow designer then you can wait until that variable is filled and once filled the flow can proceed and create catalog task

check these links on how it can be done

Flow Action: Wait for condition where checkbox variable is checked 

How can w use wait for condition in flow designer for variable? - response from Anil

If my response helped please mark it correct and close the thread so that it benefits future readers.