Zabbix Integration

[Miguel Velazque]

Hi team,

Recently my team and I integrated zabbix and servicenow, the integration works fine but we want to know if we can make zabbix fill some fields in servicenow when an event is generated.

When we do a test zabbix shows a log, this log is a kind of json where we can see some servicenow fields and we don't know where or how to generate this json to somehow map the zabbix fields with the servicenow fields.

Does anyone know how can I know the way zabbix fills the information of the fields in servicenow and how to make it fill others?

We know that the {ALERT.MESSAGE} and {ALERT.SUBJECT} macros come from zabbix and populate the description and short description fields in servicenow, but is there another way to populate other fields?

[Amit Gujarathi]

Hi @Miguel Velazque ,
I trust you are doing great.
Please refer below link for the same.
https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/event-management/... 

[Miguel Velazque]

Hi @Amit Gujarathi , thanks for answering

I have already read all the information and followed the instructions step by step, but, as an administrator user, do I need other permissions, because according to the documentation I can't find the Connector Instances module in my instance.

[Niks3562]

Hello Miguel,

Can you please let me know how you are integrating zabbix with servicenow.