Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

AgriAssist: AI-Powered Agriculture Support Portal with Multi-Language Dynamic Translation

Venkatesh Maddi
Tera Contributor

yesterday

🚜 AgriAssist: AI-Powered Agriculture Support Portal with Multi-Language Dynamic Translation

Solving Real-World Problems with ServiceNow

I’m excited to share AgriAssist — a ServiceNow application I built to bridge the digital divide in agriculture by giving farmers AI-powered support in their own languages.

🌍 The Challenge

Across India, farmers often struggle with language barriers when trying to get agricultural guidance online. Most systems work only in English, leaving millions of non-English speakers unable to describe crop issues, pest problems, or irrigation needs effectively.

💡 The Solution

AgriAssist uses ServiceNow’s platform power to create an inclusive support system that adapts to each farmer’s preferred language in real time.

🛠️ Key Technical Features

1️⃣ Dynamic Multi-Language Form Translation

  • Real-time field-label updates when users select their preferred language

  • 11+ Indian languages supported: Telugu, Hindi, Malayalam, Marathi, Tamil, Bengali, Gujarati, Punjabi, Kannada, Odia, English

  • Client-side logic built with ServiceNow’s g_form API for instant UI updates

2️⃣ Comprehensive Data Model

Agri Query Table – Core Farmer Requests
• Farmer Name
• Village/District (regional context)
• Preferred Language (11 choices)
• Query Description (multi-language input)
• Image Attachment (crop photos)
• Bilingual Crop Types (English + Telugu)
• Status Workflow – New → Assigned → In Progress → Resolved → Closed
• Expert Assignment with language matching

Agri Expert Table – Agricultural Specialists
• Expert Specialization (Soil Science, Crop Protection, etc.)
• Language Capabilities
• Regional Expertise Mapping

3️⃣ Intelligent Expert Matching

  • Language-based routing: connect farmers with experts who speak their language

  • Specialization mapping: match by crop type or issue

  • Workload distribution: monitor expert capacity and balance assignments

🎯 Demo & Testing

Try the Dynamic Translation:

  1. Open the Agri Query form in the Service Portal.

  2. Select a different language from “Preferred Language.”

  3. Watch the field labels translate instantly.

  4. Submit queries in native languages — full Unicode support!

💻 Technical Implementation Highlights

  • Built using ServiceNow Fluent DSL (TypeScript)

  • Client-side translation logic driven by onChange events

  • Unicode & multilingual data supported for Telugu, Hindi, Malayalam scripts

  • Bilingual labels such as “Paddy (వరి)” and “Cotton (పత్తి)”

  • Sample multilingual data included for testing

🌟 Real-World Impact

Example Farmer Queries

  • Telugu → “నా పత్తి పంటలో తెల్ల ఈగ దాడి ఉంది” (White-fly attack on cotton)

  • Hindi → “मक्का की फसल को पानी कितनी मात्रा में देना चाहिए?” (Water requirement for maize)

  • Malayalam → “എന്റെ നെല്ല് വയലിൽ തവിട്ട് പുള്ളി രോഗം കാണുന്നു” (Brown-spot disease in rice)

Business Benefits

  • Accessibility: 90 % + of Indian farmers can access guidance in their language

  • Expert Efficiency: fewer communication barriers through language matching

  • Knowledge Retention: local-language articles preserve agricultural insight

  • Scalability: foundation for AI/ML-driven diagnosis and automated responses

🔄 Future Enhancements

  • ServiceNow Virtual Agent for multi-language chatbot support

  • Knowledge Management for multilingual agricultural articles

  • Flow Designer automation for expert assignment

  • Performance Analytics dashboards for crop-issue trends

  • Mobile-responsive Service Portal for rural access

🤝 Community Questions

  • Has anyone implemented multilingual dynamic forms in ServiceNow?

  • Best practices for large translation dictionaries in client scripts?

  • Any advice for integrating Google Translate API or similar into Now Platform?

  • Ideas for applying this multi-language pattern to other social-impact use cases?

📁 Resources & Tech Stack

  • ServiceNow SDK & Fluent DSL

  • Client Scripts (g_form API)

  • Unicode text and reference-field support

  • Choice-field translation logic

🚀 Call to Action

What other social-impact projects could benefit from ServiceNow’s capabilities?
I’d love to hear your ideas and experiences building inclusive, language-aware applications!

#ServiceNow #SocialImpact #Agriculture #Multilingual #FluentDSL #ClientScripts #Innovation #DigitalInclusion

  • 77 Views
0 REPLIES 0