Hi Team,I checked under Assessment Instances and found that the survey due date was December 8, 2025, but the user completed it on January 6, 2026.Could you confirm how long the survey link remains active for users after it is triggered?Thank you.
I want to create a customized notification for approval for software requests, hardware requests, changes, and KB articles. However, when the one I have created for the software request triggers when a KB article is published, or a change request is ...
When an incident is created through email adding users in cc. When we try replying to system generated email from ServiceNow from the incident form , its not including the recipients in the cc. i want the email to include recipients without manually...
How to throw an alert message when a filed (Ex: test) is empty??function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if (test == '') { alert('test cannot be empty!'); ...
I recently upgraded my sdk version to 4.0.0 and am now seeing this error more often:[now-sdk] ERROR: Plugin "ViewPlugin" failed to inspect shape "Record": Product origin is not a node It appears to show up when I do a "now-sdk transform" and a "now-s...
Hello,I want to import the TNI related data in ServiceNow in large quantity. The requirement is to use Rest API with 'Resource Inventory Open API' method. I don't want to use the 'sys_id' in the data that is getting imported. Please suggest how can I...
Keep formating and remove formating popup is not coming for a specific user. Tried to clean cache and browser cookies in user system still not working. Checked html formating properties, everything looks fine. Also checked user roles with other perso...
Hello Community,I am working on Change Request in Service Operations Workspace (SOW) and I want to hide the “Calculate Risk” button only in Standard change that appears under the Risk Evaluation section.What I have already checked:System Definition ...
Hello Community,I am working on Change Request in Service Operations Workspace (SOW) and I want to hide the “Calculate Risk” button that appears under the Risk Evaluation section.What I have already checked:System Definition -> UI Action ...
Hey com, how to get started with converting a custom component (seismic) to fluent?
The Build agent is not working on my partner/Demo instance is not working. Despite all of them appears to be fine, I have Admin Rights. I had reinstalled the Build Agent ( Trail), It appears to be that, it not syncing properly with ServiceNow App st...
Hello team, Merry ChristmasI need some assistance with an issue I’m facing. I have built a custom application where I created manager profiles across different tables. The username field is a reference to the sys_user table, while the remaining user ...
HI , My task is calling sla Response should be stopped , when user put comments(customer visible). but i had created script for the , because due to comments (journal field) , in condition type field i added my script include, but the script include ...
Hi guys, I am new here so Iam not sure if this is even possible but I will try to ask. is it possible to work with python, NLP in servicenow and connect it together ? Even program online lets say and run the code in servicenow so its all under one r...
Hello,I have been assigned to task which is as follows: Once incident created in self-service portal, incident state should be in New state and by default it should go to Service Desk assignment group. User should be able to find only "In progress" &...