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AI Search and Incident Management

joel_reeves
Giga Contributor

Is anyone able to provide information or documentation explaining how the Incident Management process can benefit from AI Search or how AI Search can help with trending incidents?

2 REPLIES 2

NavinAgarwal
Mega Guru

Hi @joel_reeves ,

 

Please review below documentation to understand how AI agents can help for your use case:

 

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-...

 

If you found my response helpful, could you please mark it as ‘Accept as Solution’ and ‘Helpful’? This small action goes a long way in helping other community members find the right answers more easily and supports the community.

 

Regards,
Navin

Thank you.  What about incident trending?  We conduct a lot of trending analysis on incident tickets.  How can AI search assist with this?