Hii,I need to configure the response SLA where the SLA should only be created on a hr case when the user location is UK(united kingdom) only. so my confusion is what do i need to give the in the condition tab to meet this requirement.Thanks & Regard...
am not gettting the client script on incident form it is showing the glide it is showing the Message "New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disable...
I am having issues trying to input in the "Category" section so I can validate my task. I am following the steps correctly but every time I hit\try to add "software" it does\won't appear and just stays blank. Anyone have any suggestions that would he...
Hi Community, With AI becoming more integrated into ServiceNow, I’ve been reflecting on where it truly adds value based on my personal learning projects in a Personal Developer Instance. A few practical areas where AI can realistically help: • Case o...
Hi Community, Recently, I’ve been paying closer attention to ServiceNow release notes while upgrading my Personal Developer Instance, and it made me realize how much we can learn just by reviewing platform updates carefully. A few observations:• Each...
Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I realized something interesting — just because we can automate something doesn’t always mean we should. In one scenario, I added multiple layers of autom...
How can I add reports to dashboard, because not able to see my newly created dashboard in "Add to dashboard" section.
Dear All, We wanted to propose some automation ideas with implementation plan to our Business users ,Hence requested number of scenarios that we can implement in our ServiceNow environment and that can be in any applications and modules(ITSM,ITAM,HRS...
Hi Community,In ServiceNow Workspace, I want to change the background color of a reference field to yellow — but only when the referenced user record does not have an email address.I understand that direct DOM manipulation is not supported in Workspa...
What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...
Is Advanced Reference Qualifier supported for MRVS reference variables when dependency is on a Catalog Item variable?What is the recommended approach ?
Hello all, We are in need of extending the capabilities of the "service_availability" related table in a service offering that are beyond OOTB functionalities. 1. In a service offering, in the related tables under "Service Availability" table, there ...
Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...
Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I started thinking about something beyond functionality: How upgrade-safe is this solution? Even though it wasn’t a production environment, it made me ref...
SN now has the possibility to add tags to entries in the activity stream in Workspace. In the activity stream component, there's a Tags section where we can manage these tags. Once a tag is added to the component it can then be used a applied to an a...
