Bring back my PDI from Hibernation

[apoorvmalvi]

Hii ServiceNow Community members, I want to wake up my instance from hibernation and simultaneously I've applied for new instance also (Zurich) but neither I'm getting the Zurich version also not the able to wake up my existing PDI from hibernation. Can anyone suggest me some appropriate steps in both the cases.

[Dr Atul G- LNG]

Hi @apoorvmalvi 

I've been using my PDI without any issues since this morning, but I've noticed several community posts reporting that PDIs are currently offline or unavailable.

A few things to keep in mind:

PDIs do not come with official support, so there is no escalation path available.

If possible, it may be best to wait a little longer and monitor the situation.

You can release your current instance and request a new one, but this will result in the loss of any data stored in the existing PDI. To avoid losing important work in the future, make sure to regularly back up your update sets and other relevant data.

There have been multiple reports in the community today regarding PDI failures, provisioning issues, and general unavailability. If you decide to release your instance and request a new PDI, please be aware that provisioning times have increased significantly in recent days up to 2-3 weeks and more and applicable on all versions. Many community members have reported delays and difficulties obtaining new PDIs.

Unfortunately, no one can provide an exact timeline for when the issue will be resolved or when new PDIs will become available. For now, patience is the best approach—keep monitoring your request status, and hopefully your PDI will be provisioned soon.

[Tanushree Maiti]

Hi @apoorvmalvi 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note: Many  Community members have reported that there is also having waitlist issue in Lower version like Zurich etc.

[GlideFather]

ahoy @apoorvmalvi,

you can only have one PDI at time, so you cannot wake one from hibernation and request another one. It is one or another. 

Go to https://developer.servicenow.com/dev.do#!/manage-instance to see status of your instance, when no PDI is allocated to oyur profile then you can request a new one, kep in mind that there is longer waiting time than usually:

Read my article to learn more about states in PDI: [GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)