PDI stuck in Hibernating

[muralicogni]

Hello,

My Personal Developer Instance is stuck in the Hibernating state.

Instance: dev221126
Release: Zurich

The portal previously displayed:

"Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now."

Now the Wake Instance button is disabled. Clicking Sign in returns me to the same hibernation page, and I cannot access my instance.

Could you please restore or replace my PDI?

[Dr Atul G- LNG]

Hi @muralicogni 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti]

Hi @muralicogni 

ServiceNow Support team is working on it to resume all affected PDI 

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Since 23rd July'26 morning , many community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .

[AndersBGS]

Hi @muralicogni 

Have you read the article in the top banner: https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[glideFather]

ahoy @muralicogni,

There's been an infrastructure issue but it might be resolved, at least my PDI is back!

Don't forget to access your PDI via /login.do

If you don't do an explicit login within 10 days, your PDI will be considered inactive and thus reclaimed.