Hi Community,
While working on a personal ServiceNow project in my Personal Developer Instance, I started thinking about something beyond functionality: How upgrade-safe is this solution?
Even though it wasn’t a production environment, it made me reflect on best practices that apply everywhere.
A few lessons I took away:
• Minimize direct modifications to OOB records whenever possible
• Prefer configuration over customization
• Keep scripts clean and well-documented
• Avoid hardcoding sys_ids
• Design with maintainability in mind, not just immediate functionality
This was a self-initiated learning exercise, but it reinforced how important it is to think long-term when building on the platform.
Sharing this in case it helps others reviewing their own designs.
Question to the community:
What practices do you follow to ensure your implementations remain upgrade-safe?
Looking forward to learning from your experiences.
