Datadriven Visual Task Board - Private Tasks cards not anymore visible and accessible

AlexanderH23091
Tera Contributor

‎08-27-2025 08:03 AM

We have a problem that many cards (private tasks) are no longer visible(accessible), only for the owner.

 

That wasnt so before 3 weeks. Normally all who are in the correct assignment groups should see all cards.

 

I heard that they created a swimlane. Since that wasn't what was wanted, the swimlane was deleted again. Since then, the problem has been around for about that long.
Not all cards are gone, but some are. However, these private tasks (cards) still exist in the vtb_tasks table.

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Mark Manders
Mega Patron

‎08-29-2025 12:39 AM

Check on your setup, because, by default, private tasks are just that: private. OOB they are only supposed to be seen by the user whom they are for. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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M Iftikhar
Mega Sage

3 weeks ago - last edited 3 weeks ago

Hi  @AlexanderH23091 ,

Private tasks in a Data driven Visual Task Board (VTB) are only visible to the assigned owner by default. If you want others in the assignment group to see them, you need to clear the Privateflag on the tasks or adjust the ACLs/board membership.

A similar requirement and solution discussion can be found here:

  1. https://www.servicenow.com/community/itsm-forum/vtb-assignee-cannot-access-their-task-unless-a-membe...
  2. https://www.servicenow.com/community/itsm-forum/providing-access-to-the-private-task-table/td-p/5477...

Thanks & Regards, 
Muhammad Iftikhar 

If my response helped, please mark it as the accepted solution so others can benefit as well.

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