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Generate & Attach Editable MS Word Document (Prefilled with Incident Details) from Incident Form

Nidhin Viswanat
Tera Contributor

I want to add a "Generate Document” button on the Incident form that creates an editable MS Word file (DOCX preferred) with prefilled Incident details and automatically attaches it to the record. I’m looking for a free, fully OOTB method without paid plugins or external services. 
Key requirements include: 
• Prefill Incident fields (number, short description, priority, assignment group, etc.) 
• Editable Word output 
• Must attach the generated file to the Incident.

1 REPLY 1

Ankur Bawiskar
Tera Patron

@Nidhin Viswanat 

I don't think anything is available free for this requirement.

There is a paid app I believe

You will have to rely on external javascript libraries for this if you want to go with free version

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader