Generate & Attach Editable MS Word Document (Prefilled with Incident Details) from Incident Form
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5 hours ago
I want to add a "Generate Document” button on the Incident form that creates an editable MS Word file (DOCX preferred) with prefilled Incident details and automatically attaches it to the record. I’m looking for a free, fully OOTB method without paid plugins or external services.
Key requirements include:
• Prefill Incident fields (number, short description, priority, assignment group, etc.)
• Editable Word output
• Must attach the generated file to the Incident.
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5 hours ago
I don't think anything is available free for this requirement.
There is a paid app I believe
You will have to rely on external javascript libraries for this if you want to go with free version
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

