how the ServiceNow products help helps government as well as corporate

[nikhilchavh]

Hi Team,

how the ServiceNow products  helps government as well as corporate

and what the role of AI in ServiceNow

[Dr Atul - LNG]

Hi  

https://www.servicenow.com/uk/industries/government.html

https://www.servicenow.com/uk/products/public-sector-digital-services.html

https://www.servicenow.com/uk/solutions/industry/gov/central.html

[Tanushree Maiti]

Hi @nikhilchavh 

ServiceNow is an AI-powered enterprise workflow and cloud platform that connects people, data, and processes to streamline operations across organizations.

For public sector and government organizations, ServiceNow helps modernize operations, protect sensitive information, and enhance citizen and employee experiences through purpose-built solutions such as Public Sector Digital Services (PSDS).

In the corporate and commercial sector, where ServiceNow is used by more than 80% of Fortune 500 companies, the platform helps break down organizational silos and accelerate digital transformation. It automates IT support, enables faster resolution of hardware and software incidents, and provides proactive digital operations to improve efficiency and business continuity.

ServiceNow integrates AI  into its unified platform to automate workflows, predict outcomes, and execute complex, multi-step tasks. Some AI features details like - 

• ServiceNow Otto & Now Assist: Generative AI capabilities that interact through chat, voice, and web interfaces to summarize incident notes, generate knowledge articles, and translate user intent into completed actions.

• Autonomous AI Agents: Agentic AI systems that can plan, reason, and take action across enterprise systems—for example, creating incidents, routing tickets, updating records, and sending notifications—without requiring manual handoffs.

• Predictive Intelligence: ML capabilities that analyze historical and real-time data to automate tasks such as categorizing requests, assigning work to the appropriate groups etc

• AI Search: An intent-based search experience that goes beyond keyword matching to understand user needs and surface relevant troubleshooting content, knowledge articles, and service catalog items.

• AI Control Tower: It utilizes the AI Gateway feature set to act as the centralized runtime enforcement and governance layer for all registered MCP servers. 

Refer: https://www.servicenow.com/ai.html

https://www.servicenow.com/products/ai-agents.html

https://www.servicenow.com/in/platform.html

https://www.servicenow.com/products/ai-control-tower.html