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Central Government and Defence

Drive digital transformation in government and defence. Connect teams, workflows, and systems with cloud solutions designed with people in mind.

Focus on delivering digital services, we can do the rest.

Improve and connect the workings of central government

Modernise IT to improve efficiency, compliance, and satisfaction for all.

Digital citizens

Deliver intuitive, consumer-like experiences with modern self-service tools.

Staff optimisation

Automate manual tasks so employees can focus on what’s most important.

Don’t just take our word for it

See how your government department can modernise with ServiceNow

Empowering 5500 employees

NHS Blood and Transplant unified critical processes on a single portal.

Seamless experiences for 90k+ employees

See how DWP brought seamless experiences to 90k+ employees by optimising their service request pipeline.

50% reduction in agent call times

DEFRA ensures continuity with ServiceNow

Featured resources


Deliver on the promise of resilience

Transform the citizen experience with seamless services that strengthen public trust.

White Paper

Pave the way for cloud adoption with FedRAMP

Standardise security assessment, authorisation, and continuous monitoring.


Take the hassle out of moving to cloud

Automate and accelerate your agency’s services in the cloud with FedRAMP.

Data Sheet

Keep up with and quickly resolve customer issues

Make customer service a team sport for readiness and sustainment programs.

Data Sheet

Streamline investigative case management and support

Manage case-related tasks, location-based resources, assets, and your work.

Solution Brief

Deliver superior service to fuel your mission

Provide faster response and resolution for mission partners and agencies.

Solution Brief

Make IDEA a reality with modern digital government

Digitise service, reduce costs, and improve usability of federal websites.


Transform the employee experience with HR + IT

Boost productivity and attract top talent with a better employee experience.


Learn best practices for performance improvement

Discover the key steps to increase service delivery visibility and insights.

Join one of our events


Future of Work UK & Ireland 2021

Catch all the highlights from Future of Work UK&I and discover insights and opinions from industry leaders.


Knowledge 2021

Don't miss a moment of Knowledge 2021: sign up to stay in the know.

Now at Work 2020

DWP – ServiceNow, our place to go

See how DWP brought seamless experiences to 90k+ employees by optimising their service request pipeline.

Now at Work 2020

Helping the Public Sector transform

Hear from the Rt Hon Dr Liam Fox MP as he discusses how technology can transform the public sector.

Digital transformation in the gov. cloud for the public sector

Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in the public sector to discuss common challenges and how to unlock your potential.