in welcome to service now at the module 3-Next Experience, navigation, and access ​task .

2300030101
Mega Explorer

‎06-12-2026 11:54 PM

Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Cr...

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎06-15-2026 05:16 AM

Hi @2300030101 Please check whether you are using a Platform user and ensure that the task is validated correctly.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

‎06-15-2026 07:41 AM

Hi @2300030101 

 

Refer these link and validate your steps. Make sure you are performing the activity impersonating by Platform User .

Refer:

https://www.youtube.com/watch?v=uUj0aVRvyS0

https://www.servicenow.com/community/training-and-certifications/welcome-to-servicenow-next-experien...

 

https://www.servicenow.com/community/training-and-certifications/welcome-to-servicenow-next-experien...

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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