inbound email is not working

[sharyuw]

Newly created instance, inbound email is not working on that instance

[Ankur Bawiskar]

@sharyuw 

did the instance receive the email?

what debugging did you do?

[Dr Atul G- LNG]

Hi @sharyuw 

Is this a PDI or a Dev/Client instance?

If it’s a PDI, email may not work as expected because it is restricted due to security policy, so we cannot set up email there.

For PDI: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

If it’s a Dev or Client instance, you’ll need to configure the email server and email account first—only then will it work.

Also, is the inbound action configured correctly?

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/t...

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/reference-page...

[Matthew_13]

Hi Buddy,

 Your most likely cause on your new instance is that inbound email maybe hasn’t been fully enabled or provisioned yet. You know on freshly created instances inbound email is most time off by default or the email account/polling job hasn’t started. Once you enable inbound email, activate the email account, and let the polling job run or wait a bit it usually starts working.

If everything looks configured correctly and emails still aren’t coming in after some time, it’s typically a provisioning issue, and ServiceNow Support needs to enable inbound email on the backend.

@sharyuw - Please mark Solution Accepted and Thumbs Up if you found Helpful 🙂

[GlideFather]

Hi @sharyuw,

is it a PDI? if so, check this:

https://developer.servicenow.com/dev.do#!/manage-instance 

Or PID or not check this Email Properties:

Also, be informed that email sending and receiving is disabled on default for PDI, DEV, TEST or any other non-PROD environments..