Hi @sharyuw,
inbound email usually doesn’t work until a few basic configurations are completed.
Please check the following:
Email Properties – Go to System Properties → Email and ensure inbound email is enabled.
Email Account – Verify that an inbound email account (POP3/IMAP) is configured and active.
Inbound Actions – Confirm that required Inbound Email Actions are active.
Email Logs – Check System Mailboxes → Inbound → Received/Errors to see if emails are being received or failing.
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