Instance asking login credentials.

[Ramya Priya]

Hi Team,

PDI Instance asking login credentials, unable to login, I tried Mange instance, however its asking create new instance or new PDI.  How to get my instance back?

Thanks in advance.

[Its_Azar]

Hi @Ramya Priya 

When you say you cant login, what do u mean? 

[Ramya Priya]

After we hit on start building it should redirect to MFA, however its redirecting to username and password, and when i to provide, its showing incorrect.

[Its_Azar]

Hi @Ramya Priya 

Sounds like an server issue for PDI, it happens sometimes

1. you can  release this PDI and get request a new PDI

or

2. Wait for sometime and try logging in again, i dont think there is any dedicated support for PDIs.

Also always take backups going forward, if your work is critical, as PDI break more frequently.

[Tanushree Maiti]

Hi @Ramya Priya 

Navigate to https://developer.servicenow.com/dev.do

When you click on Manage instance, what status is showing.

Like wise mine one showing Online

Note: If your one is showing Terminated, You have to request for new instance