Hi Community,
While working on a personal ServiceNow project in my Personal Developer Instance, one area I initially overlooked was logging and traceability. It quickly became clear how important this is—even for smaller solutions.
A few practical takeaways that might help others:
• Adding simple logs early makes troubleshooting much easier
• Tracking decisions made by workflows or scripts improves clarity
• Consistent use of audit fields helps with accountability
• Clear traceability makes solutions easier to explain and maintain
This was a self-initiated learning project (not production work), but these practices made a big difference in understanding and improving the solution.
Question to the community:
How do you usually handle logging and traceability in your ServiceNow implementations?
Looking forward to learning from your experiences.
