login issue with pdi
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06-23-2026 10:58 PM
i have received my instance from service now but, when i try to login with that user name and password it is showing incorrect even thought i given the valid details
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06-24-2026 04:42 AM
Hi @chundusrile
Please reset the password
https://developer.servicenow.com/dev.do#!/manage-instance
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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06-24-2026 04:52 AM
hello @chundusrile ,
Nowdays , this issue is faced by multiple users , First just try to reset password as mentioned by @Dr Atul G- LNG then try to login this kind url https://devxxxxxx.service-now.com/login.do
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
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06-24-2026 05:03 AM
Hi @chundusrile,
You can read the below article; this may help you to solve your issue.
If you find my answer useful, please mark it as helpful and correct. 😊
Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10
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06-24-2026 05:15 AM
Hi @chundusrile
- Log in to the ServiceNow Developer Site.
- Hover over the Manage tab in the top navigation bar and click on Instance.
- Locate the Action or instance dropdown menu.
- Select Reset instance password
- Use the newly generated temporary password to log in to your instance as Admin user
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti