Need Access To HR Case Management , Lab Management in my Personal Dev Instance.

[patoboadi28]

Hello Team,

I would appreciate assistance in updating my Personal Developer Instance (PDI) for my self-study and labs in Now Learning. When I initially requested my PDI, I mistakenly selected “I Need Guided Experience” instead of “I Need a Developer-Oriented IDE.” This has limited my access to some content.

Currently, I am unable to access HR Case Management/Lab Management to view or edit records needed for the labs. Could you please help grant me the appropriate access or update my PDI so I can continue with my studies?

Thank you for your support.

Patience.

[Simon Hendery]

Hi @patoboadi28 

This shouldn't be an issue because lab work related to SN University (Now Learning) courses should be undertaken on a specially-configured learning instance that's assigned to you once you enrol in the course. Lab work shouldn't be done on your PDI.

If you still have a problem with your PDI, can you please provide some more details so we can assist.

[Nikhil Bajaj9]

Hi @patoboadi28 ,

I guess you are mixing 2 things here - Your PDI and the Lab insatnces given in any SN university course. The Lab instance given in any Course are different and may have different data and configurations. You are expected to complete the given tasks in Lab on theat instance,not on PDI. PDI may not be having those data and configurations.

           Your PDI may not be having all plugins related to HRSD and this may be the reason that you are not able to access HR Case mgmt on PDI. Please let me know in case still you have any confusion.

[Chavan AP]

@patoboadi28 

Lab work should be done on the course-provided lab instances, not your PDI. ServiceNow University courses give you access to specially configured lab instances with the required data -

For HR Case Management labs:

• Use the lab instance provided in your Now Learning course
• Your PDI likely lacks HRSD plugins and lab-specific configurations
• Access the lab environment through your course materials

The key distinction: PDI = your personal development environment, Lab instances = course-specific environments with pre-configured data and settings.

[Simon Hendery]

Hi @Chavan AP 

I think you used genAI to create this answer? Much of what you've posted is wrong.