Need Access To HR Case Management , Lab Management in my Personal Dev Instance.

[patoboadi28]

Hello Team,

I would appreciate assistance in updating my Personal Developer Instance (PDI) for my self-study and labs in Now Learning. When I initially requested my PDI, I mistakenly selected “I Need Guided Experience” instead of “I Need a Developer-Oriented IDE.” This has limited my access to some content.

Currently, I am unable to access HR Case Management/Lab Management to view or edit records needed for the labs. Could you please help grant me the appropriate access or update my PDI so I can continue with my studies?

Thank you for your support.

Patience.

[Simon Hendery]

Hi @Chavan AP 

I think you used genAI to create this answer? Much of what you've posted is wrong. 

[Chavan AP]

@Simon Hendery  - corrected my answer, i had posted wrong answer

[Nikhil Bajaj9]

Hi @Chavan AP ,

Ideally you should not change/edit your response after viewing correct answers from others. Yes, you can learn from other's answers and gain knowledge for next time.

[Chavan AP]

@Nikhil Bajaj9 - noted

[Bhuvan · Accepted solution]

@patoboadi28 

If you are doing self-study, you can book the course from ServiceNow University and request a lab instance to practice lab modules

Once instance is provisioned, you can access the instance and practice the lab modules. For lab instances, all the required plugins & sample data would be pre-configured and you do not need to perform additional activities to carry out the lab tasks

Sometimes you might be interested to practice lab modules in PDI for self-learning or to retain the configuration since lab instances are released after few weeks. For example, Application Development Fundamentals course, I wanted to have loaner application in my PDI, hence I created all the lab steps from scratch in my PDI for reference purposes.

For this scenario, you need to identify the plugins needed for the course modules and any sample data, so that you can carry out the lab steps. If this is what you are looking for, install required plugins for HR Case Management [com.sn_hr_core] and replicate the lab modules in PDI

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resourc...

Please note if you run into any issues when carrying out lab modules in PDI, you would need sound knowledge as the error could be due to missing related plugins or pre-requisites not setup correctly. If you are not in that stage yet, recommend to use lab instances provided by ServiceNow.

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan