Not generate a approval record by non-admin user using ask for approval action

[13591184901]

A non-admin user create a record in order to generate a approval record, but not found out.

A admin user create a record and a approval user can find out a approval record.

Why? What can I need to do to solve this problem?

[pratikjagtap]

Hi @13591184901 ,

A) Check if approval record is really created

• Log in as admin.

• Go to the Approval (sysapproval_approver) table.

• Filter by the record created by non-admin user.

• See if any approval exists at all.

If approval exists → it’s a visibility / ACL problem.
❌ If approval does not exist → it’s a workflow or trigger problem

B)Check your Approval Flow / Workflow

• Is it running correctly for records created by non-admin users?

• Maybe the approval generation logic (Flow Designer, Workflow, or Business Rule) is running only for admins because of "Run as" user settings?

• Check if Business Rules or Flows have conditions like gs.hasRole('admin') accidentally.

Check ACLs (Access Control Rules)

• Go to System Security > Access Control (ACL).

• Look for ACLs on sysapproval_approver or the record table.

• Maybe non-admin users don't have permission to read the approval records?

• You may need to create or modify ACLs to allow read access.

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[lixiangw]

As you said, I created ACL to allow read and create and write, but it didn't work.

Which part is wrong?

[Dr Atul G- LNG]

Hi @13591184901 

Could you please provide more details on how the approval is being generated? Also, check how the flow is running, specifically as the system user.

[Dr Atul G- LNG]

Hi @lixiangw 

Did you check which user the flow is running under? Please set it to the system user, as I mentioned earlier.