Not generate a approval record by non-admin user using ask for approval action

[13591184901]

A non-admin user create a record in order to generate a approval record, but not found out.

A admin user create a record and a approval user can find out a approval record.

Why? What can I need to do to solve this problem?

[lixiangw]

Sorry, I am a servicenow beginner. System user is admin user? If it is admin user, it worked before.

But I want that it is worked as a non-admin user.

[Ankur Bawiskar]

@13591184901 

Is this for catalog item flow?

If yes then did you check flow is configured to run as System User?

Share the flow steps screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lixiangw]

Thank you for your replying.

The below screenshot is ask for approval action.

I am a servicenow beginner. I don't know where flow is configured to run as System User. Is it the flow properties?

[Ankur Bawiskar · Accepted solution]

@13591184901  @lixiangw 

make this as System User

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lixiangw]

Thank you for your help.

In the properties of flow, After set run as to system user, it works!