PDA is not available

[Venkatesh_OG]

Do anyone facing issue with PDA? And tried from new account to access PDA, but unable to get the instance.

[Srikanth_9]

Hi @Venkatesh_OG,

From the past few weeks most of the members were experiencing the same issue, wait for it. Else, if you are already having a PDI make it upgraded to the latest version.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Simon Hendery]

Same issue

[Tanushree Maiti]

Hi @Venkatesh_OG 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if it is already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note: You can try releasing your current request and requesting an earlier version (e.g., Zurich) , as they may have more availability . But Community members reported that there is also having waitlist issue.

[Simon Hendery]

@Tanushree Maiti - your advise that users create separate accounts to spin up additional PDIs is in breach of ServiceNow's terms of service, which state that users may not have more than one instance.