I have a Similarity solution created
I open it
I click update and re-train, the page fades white, then reloads.
I go to training jobs and nothing is there..
I search with a script using
and I see:
*** Script: --- Training Job ---
*** Script: ID: 8dadcd6d53fc3a10de0038e0a0490e62
*** Script: Table: incident
*** Script: State: retry (Configuration OR Network Error)
*** Script: Active: 0
*** Script: Progress: null
*** Script: Created: 2025-10-24 21:18:20
*** Script: Capability: workflow_similarity_trainer
Says: "configuration or network error"
Also checked my logs:
2025-10-24 14:41:44
Error ml_scheduler: Request not sent to uri= https://sncmlscheduler.service-now.com/api/sn_service_request/job : java.net.ConnectException: Connection refused. Solution ID: f6f2dd2953307a10de0038e0a0490e98: no thrown error com.glide.ui.ServletErrorListener
2025-10-24 14:41:44
Error Request not sent to uri= https://sncmlscheduler.service-now.com/api/sn_service_request/job : java.net.ConnectException: Connection refused. Solution ID: f6f2dd2953307a10de0038e0a0490e98 ml_scheduler
2025-10-24 14:40:13
Information *** Script: [Monitor execution: eda2152953307a10de0038e0a0490e0d] Checking for potential Now Assist Troubleshooting notificaitons sn_nowassist_diagn
2025-10-24 14:40:13
Information *** Script: [Monitor execution: eda2152953307a10de0038e0a0490e0d] Scheduled job ending. TIme taken: 62 ms
Either I'm doing something wrong, or I'm assuming "configuration error" must mean this feature is turned off because I'm on a free instance?
If so, I can't find this mentioned anywhere that this feature would be turned off, and it would be extremely helpful for the developers to mention that somewhere.
