Remove Categories in KB Article

[rbrenckle]

Hello, 

We are creating some new categories in the 'Category Picker" section of a KB Article as we are adding KBAs to Service Now.  These categories allow us to better organize our documentation. 

Some categories have been added that I would like to remove but I cannot figure out how to do it.  I am only able to EDIT the category.  See highlighted items in the attached

How do we delete categories in KBAs?

Thank you. 

[21121A3359]

Hi @rbrenckle 

Knowledge Base categories can usually be deleted from the Knowledge Categories module instead of directly from the KB Article form.

Try the following steps:

1. Navigate to Knowledge > Administration > Knowledge Categories

2. Search for the category you want to remove

3. Open the category record

4. From the form header or additional actions menu, choose Delete

Note:

• You may need the appropriate roles such as knowledge_admin or admin access.

• If the category is associated with articles or child categories, ServiceNow may prevent deletion until those dependencies are removed or reassigned.

If you only see the Edit option, check your permissions/roles or verify whether the category is currently in use.

Thank you.