Restict the email notofications when incident is assigned to specific groups

[Suryareddi]

Requirement: When an Incident is created and assigned to an Assignment Group, the “Incident assigned to my group” notification should be triggered for the members of that group. However, this notification should not be sent when the Incident is assigned to any of the 5 restricted Assignment Groups.

below is my current conditions. guide me how to do 

[sandeepdutt]

Hi @Suryareddi ,

I don't the screenshot clearly but by the question what you have asked, you can use "AND" condition for the Assignment groups.

Something like : Assignment group is not Group A "AND" Assignment group is not Group B

[Ankur Bawiskar]

@Suryareddi 

simply add condition like Group [IS NOT] Group 1 AND Group [IS NOT] and so one

like this

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SVimes]

Updating the conditions on the notification such that you have [Assignment group] [is not] [<group>] for each group you need filtered out should work. If the filter is working in a list view, it should work there as well. Did you already update the conditions and are having an issue?

[ajmalmuhamm]

Hi @Suryareddi ,

Yes. For this requirement, the important part is to use AND between the “Assignment group is not” conditions. If you use OR, the condition will effectively always evaluate true because an assignment group cannot simultaneously equal all five restricted groups.

For the OOB Incident assigned to my group notification, ServiceNow sends the notification to the Assignment group when the Assignment Group changes.

Recommended condition

If your 5 restricted groups are:

• Restricted Group 1
• Restricted Group 2
• Restricted Group 3
• Restricted Group 4
• Restricted Group 5

Configure the notification conditions like this:

Assignment group    is not    Restricted Group 1
AND
Assignment group    is not    Restricted Group 2
AND
Assignment group    is not    Restricted Group 3
AND
Assignment group    is not    Restricted Group 4
AND
Assignment group    is not    Restricted Group 5

If your notification also needs to trigger specifically when the assignment group changes, add:

Assignment group    changes
AND
Assignment group    is not    Restricted Group 1
AND
Assignment group    is not    Restricted Group 2
AND
Assignment group    is not    Restricted Group 3
AND
Assignment group    is not    Restricted Group 4
AND
Assignment group    is not    Restricted Group 5

One important point

Since your requirement says when an Incident is created and assigned to a group, be careful with:

Assignment group changes to

That can fail for an Incident created with the Assignment Group already populated because there is no previous value to compare against. For creation, Assignment group is is safer.

So, if you share a screenshot of your current notification conditions, I can tell you exactly where to add the 5 conditions and whether you should use AND/OR.