Service Maintenance Request

[EdmarM]

Options on the third drop down is not visible what may be the problem?

[yashkamde · Accepted solution]

Hello @EdmarM ,

plz make ensure that the varible has choices configured :

Then you will get options :

If my response helped mark as helpful and accept the solution.

[Ankur Bawiskar]

@EdmarM 

are you sure the field has choices in it?

[Tanushree Maiti]

Hi @EdmarM 

Ensure You have added choices for your custom field request_type in problem form. and the Choices are ACtive.

• Right click on Request Type field in Problem Record form ->Click Show choice List
• In the Choice table field, select the table  as problem 
• In the Choice field, select the request_type field 
• Check if Active choices are there

[Bhavya11]

Hi @EdmarM 

Could you please confirm whether the choices have been added for this field?

If yes, please check whether the choices are active and the ‘Inactive’ field is set to false

[Sachin_Nasa]

Hi @EdmarM ,

Looking at the screenshot, I would first verify the configuration of the request_type field itself. This generally points to an issue with the field's choice configuration.

Please check whether active choices exist for request_type, whether it is a dependent choice field, and whether the choices are configured on the correct table.

If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.