Service Maintenance Request

EdmarM
Kilo Contributor

2 hours ago

Options on the third drop down is not visible what may be the problem?

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Ankur Bawiskar
Tera Patron

39m ago

@EdmarM 

are you sure the field has choices in it?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

19m ago

Hi @EdmarM 

 

Ensure You have added choices for your custom field request_type in problem form. and the Choices are ACtive.

 

  • Right click on Request Type field in Problem Record form ->Click Show choice List
  • In the Choice table field, select the table  as problem 
  • In the Choice field, select the request_type field 
  • Check if Active choices are there
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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